Privacy Policy
Private Policy
This Privacy Policy is meticulously crafted to elucidate the manner in which we collect, utilize, store, and safeguard your personal information within the framework of our e-commerce operations. It also delineates the rights you possess concerning such information. Prior to engaging with our e-commerce products or services, we earnestly request that you peruse and comprehend the contents of this Privacy Policy in its entirety. By availing yourself of our products or services, you thereby signify your unequivocal consent to all provisions herein.
I. Definitions
1.Personal Information: Encompasses all forms of information recorded electronically or by other means, which, either independently or in conjunction with other data, can identify a specific natural person or reflect the activities thereof. This includes, but is not limited to, name, date of birth, identification document number, personal biometric data, address, telephone number, email address, and location information.
2.Products or Services: Denotes all products, applications, websites, and associated services provided by Mr. Cup on the website. This encompasses, without limitation, product browsing, transactions, payments, logistics tracking, and customer service.
II. Collection of Personal Information
We adhere to the principle of data minimization and collect your personal information solely to the extent necessary for the proper functioning of our e-commerce products and services. The details are as follows:
1.Registration and Login: When registering or logging into our e-commerce platform, we may collect your mobile phone number, email address, username, and password. These data are utilized for account creation, identity verification, and the enhancement of account security.
2.Service Usage: During your interaction with our e-commerce platform, we may gather device - related information, including device model, operating system version, unique device identifier, device MAC address, and software inventory, as well as network information such as IP address and network access mode. This information is essential for delivering stable services, optimizing the user experience, and mitigating security risks.
3.Personalized Recommendations: To offer you products, promotional campaigns, and advertisements that are more tailored to your preferences, we may collect your browsing history, search queries, product collection records, shopping cart contents, and purchase history. Leveraging this data, we conduct in - depth analysis to provide personalized recommendations.
4.Customer Support: In the event that you reach out to our customer support team for product inquiries, order issue resolution, or after - sales service, we may record your communication details, problem descriptions, and other relevant information. This enables us to effectively address your concerns and ensure the provision of high - quality service.
5.Transaction - related: When you execute product transactions, we will collect information such as the consignee's name, delivery address, contact number, payment account details (including bank card number and third - party payment account), transaction amount, transaction time, order number, and product details. This information is crucial for order processing, product fulfillment, payment settlement, invoice issuance, and after - sales support.
6.Others: In specific circumstances, such as participation in e-commerce promotional events or member loyalty program redemptions, we may collect additional personal information, such as identification document number and date of birth, as mandated by the event rules. The specific details will be clearly communicated on the relevant event pages.
III. Use of Personal Information
The personal information collected is utilized for the following purposes:
1. To provide comprehensive e-commerce services, including, but not limited to, account management, product presentation, order processing, payment settlement, logistics distribution, and after - sales service.
2. To conduct data - driven analysis and research, with the aim of enhancing the functionality of the e-commerce platform, optimizing product recommendation algorithms, elevating the shopping experience, and driving the development of new products and services.
3. To disseminate notifications, messages, promotional materials, and product recommendations related to our e-commerce business. Should you wish to opt out of receiving such communications, you may do so by following the unsubscribe instructions or adjusting your notification settings.
4. To deliver personalized recommendation services, showcasing products, stores, and promotional activities that align with your interests.
5. To prevent, detect, and investigate fraudulent activities, malicious brushing orders behaviour and intellectual property infringements, thereby ensuring the security and integrity of transactions on the e-commerce platform.
6. To comply with applicable laws and regulations, respond to requests from judicial and administrative authorities, and make necessary information disclosures as required.
7. To conduct market research and user satisfaction surveys, enabling us to better understand your needs and expectations and continuously improve our service quality.
IV. Sharing, Transfer, and Disclosure of Personal Information
Sharing: We undertake not to share your personal information with any third parties, except with your explicit and informed consent. However, in the following circumstances, we may share your personal information with third parties within the scope necessary to achieve the intended purposes:
1. Sharing with Partners: We may share consignee information, delivery addresses, contact numbers, and order details with logistics service providers to ensure seamless product delivery. Payment account information and transaction amounts may be shared with payment institutions to facilitate payment processing. Additionally, device and network information may be shared with technology service providers to maintain the stable operation and functionality of the platform. We require our partners to adhere to stringent confidentiality obligations and use your personal information solely for the specified purposes.
2. Based on Legal Requirements: In cases where it is required by law, during legal proceedings, or in response to mandatory requests from government authorities, we may disclose your personal information to relevant judicial, administrative, or other third parties.
3. Transfer: We will not transfer your personal information to any third parties without your explicit consent. In the event of corporate mergers, acquisitions, or bankruptcy liquidation, your personal information may be transferred to the relevant successor entity. However, we will ensure that the new entity assumes the obligation to comply with this Privacy Policy and will notify you in a timely and appropriate manner prior to the transfer.
4. Disclosure: Except as otherwise provided for in the sharing and transfer provisions above, we will only disclose your personal information when permitted by law, to protect the legitimate rights and interests of ourselves or other users, or to fulfill legal obligations.
V. Storage of Personal Information
1. We store the collected personal information on shopify servers . In the event that, due to business exigencies, it becomes necessary to transfer personal information overseas, we will conduct a comprehensive security assessment in accordance with relevant laws and regulations. This assessment is aimed at ensuring the security of personal information during the transfer process. We will also fulfill all necessary notification obligations and obtain your consent before any cross - border transfer takes place.
1. We retain your personal information only for the duration necessary to achieve the purposes outlined in this Privacy Policy. Upon expiration of the necessary retention period, we will either delete or anonymize your personal information. In particular, order information and transaction records will be stored in accordance with the time limits prescribed by laws and regulations, facilitating the resolution of transaction disputes and the retrieval of historical orders.
VI. Security Protection of Personal Information
1. We place the utmost importance on the security of your personal information and have implemented a comprehensive suite of technical and administrative measures to safeguard it against unauthorized access, disclosure, alteration, or destruction. For instance, we employ SSL encryption technology to protect the transmission of sensitive data, such as payment information. Stringent access control mechanisms are in place to ensure that only authorized personnel have access to personal information. Regular security assessments and vulnerability remediation efforts are conducted to maintain the integrity of our systems.
1. Notwithstanding the above - mentioned security measures, it is important to recognize that due to inherent technological limitations and the constantly evolving nature of cyber threats, absolute security cannot be guaranteed in the digital environment. In the event of a personal information breach or other security incident, we will promptly activate our emergency response plan, implement necessary corrective actions, and notify you of the incident details and the measures taken to address it in accordance with legal requirements.
VII. Your Rights
In accordance with applicable laws and regulations, you are entitled to the following rights regarding your personal information:
1. Right to Access: You have the right to access your personal information stored on our e-commerce platform, including basic information, order records, and browsing history. You may access this information by logging into your account and navigating to the relevant settings or personal information pages.
1. Right to Rectify: If you discover any inaccuracies or incompleteness in the personal information we have collected, you have the right to request us to correct it. You may do so by contacting our customer service team or by making the necessary modifications through your account settings.
1. Right to Delete: Under circumstances that meet the requirements of applicable laws and regulations, you have the right to request the deletion of your personal information. This includes situations where the purpose of processing has been fulfilled, cannot be fulfilled, or is no longer necessary; when you withdraw your consent; when you submit a deletion request; or in other legally stipulated circumstances. You may submit a deletion request by contacting our customer service team, and we will process it in a timely manner in accordance with legal requirements, taking into account any legal or business - related retention obligations.
1. Right to Withdraw Consent: You may withdraw your previously given consent for the processing of your personal information by adjusting your account settings or disabling relevant functions. Please be aware that withdrawing consent may impact your ability to use certain features and services of our e-commerce products or services. For example, it may result in the discontinuation of personalized recommendations and potential limitations on transaction - related functions.
1. Right to Cancel Account: You have the right to cancel your account on our e-commerce platform at any time. You may initiate the account cancellation process by contacting our customer service team or by following the instructions provided on the platform. Upon account cancellation, we will delete or anonymize your personal information in accordance with legal requirements, with the exception of any information that must be retained as required by law or for legitimate business purposes, such as transaction records.
VIII. Protection of Minors
We are acutely aware of the importance of protecting the personal information of minors and are committed to ensuring their privacy. Our e-commerce products and services are primarily intended for adult users. If you are a minor under the age of 18, you must obtain the prior consent of your parents or legal guardians before using our e-commerce products or services. In the event that we discover the collection of personal information from a minor without the verified consent of their parents or legal guardians, we will promptly delete the relevant data. Moreover, we will not sell products that are unsuitable for minors to them, nor will we conduct targeted marketing activities aimed at minors.
IX. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy in response to changes in our e-commerce business, legal requirements, or technological advancements. However, we will not make any changes that would diminish your rights under this Privacy Policy without your explicit consent. The updated Privacy Policy will be prominently displayed on our e-commerce platform, and we will notify you of the changes through appropriate means, such as platform notifications, emails, or in - app messages. By continuing to use our e-commerce products or services after the update, you are deemed to have read, understood, and consented to the revised Privacy Policy.
X. Contact Us
Should you have any questions, concerns, or suggestions regarding this Privacy Policy or our handling of your personal information in the context of our e-commerce business, please feel free to contact us using the following channels:
· Customer Service Email:luckygrace8188@gmail.com
· Customer Service Phone:+86 13937568521
· Online Customer Service: Access the online customer service via the "shopify online store chat" section on the e-commerce website
We are committed to responding to your inquiries within 1 working day of receipt.
Henan Xinyirong Environmental Protection Technology Co.,Ltd.
May 30th 2025